Cancellation Policy / Refund Policy

1. CANCELLATION POLICY

Membership cancellation requests MUST be submitted exclusively through the official cancellation portal located at:

www.daywashexpress.com/manage-my-membership/

Cancellation requests submitted by any other method, including but not limited to verbal requests, telephone calls, text messages, social media messages, emails, or requests made to employees at the wash location, shall be deemed invalid and will not result in cancellation of the membership.

Members are solely responsible for ensuring that a cancellation request is properly submitted through the designated online cancellation portal and received by DAYWASH CAR WASH.

A minimum of seven (7) calendar days prior to the next billing date is required to process a cancellation request. Any cancellation request received less than seven (7) days before the next billing date may not take effect until the following billing cycle, and the Member remains responsible for all charges incurred during such period.

2. REFUND POLICY

ALL MEMBERSHIP FEES ARE NON-REFUNDABLE.

NO REFUNDS, CREDITS, CHARGEBACKS, OR PRORATED ADJUSTMENTS SHALL BE PROVIDED FOR ANY REASON, INCLUDING BUT NOT LIMITED TO:

• Failure to submit a cancellation request through the required online portal;
• Failure to submit a cancellation request within the required timeframe;
• Partial use or non-use of membership services;
• Vehicle sale, transfer, damage, or loss;
• Relocation or change of residence;
• Temporary inability to use the wash;
• Dissatisfaction with the frequency of use by the Member.

If DAYWASH CAR WASH does not receive a valid cancellation request through the designated online cancellation portal, the membership shall remain active, recurring charges shall continue, and the Member shall not be entitled to any refund, reimbursement, or reversal of charges.